Refund and Returns Policy

Effective Date: January 6, 2025

At Peakrapic, customer satisfaction is our top priority. We strive to provide high-quality products and ensure that every purchase meets your expectations. However, if you are not completely satisfied with your order, this Refund and Returns Policy outlines the steps to request a return or refund.

1. Eligibility for Returns

You may return an item if it meets the following conditions:

  • The return request is made within 30 days of receiving the product.
  • The item is in its original condition, unused, and with all tags and packaging intact.
  • Proof of purchase, such as a receipt or order confirmation, is provided.

Non-Returnable Items:

  • Gift cards
  • Sale or clearance items (unless defective)
  • Customized or personalized products

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@peakrapic.net or call (660) 679-4258 to request a return authorization. Provide your order number and reason for return.
  2. Wait for Approval: Once your return request is approved, you’ll receive instructions on how to proceed.
  3. Ship the Item Back: Package the product securely and ship it to the address provided. Include a copy of your proof of purchase in the package.

Return Address:
Peakrapic Returns Department
300 S Delaware St
Butler, Missouri

3. Refund Process

Once we receive and inspect your return, we will:

  • Notify you of the approval or rejection of your refund via email.
  • Process your refund within 5-7 business days of approval.

Refund Methods:

  • Payments made via credit card or PayPal will be refunded to the original payment method.
  • Refunds for gift purchases will be issued as store credit.

Deductions:

  • If the return is due to a change of mind, the cost of return shipping may be deducted from your refund.
  • If the product was damaged due to misuse, we reserve the right to deny the refund or deduct repair costs.

4. Exchanges

We only replace items if they are defective, damaged, or the wrong product was sent. To request an exchange, contact us at info@peakrapic.net.

Steps for Exchanges:

  1. Follow the same steps outlined under “How to Request a Return.”
  2. Indicate your preference for an exchange instead of a refund.

5. Damaged or Defective Items

If your product arrives damaged or defective:

  1. Report the Issue: Contact us within 48 hours of receiving the product.
  2. Provide Evidence: Send photos of the damaged item and the packaging to info@peakrapic.net.
  3. Resolution: We will either replace the item at no additional cost or issue a full refund.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period:

  1. Check your bank account or PayPal balance.
  2. Contact your credit card company or bank, as refunds may take some time to post.
  3. If you’ve done all of the above and still have not received your refund, contact us at info@peakrapic.net.

7. Shipping Costs for Returns

Customers are responsible for the shipping costs associated with returning an item unless:

  • The product is defective or damaged.
  • The return is due to an error on our part (e.g., wrong item sent).

Shipping costs are non-refundable unless otherwise stated.

8. International Returns

For international orders, the same return process applies. However, customers are responsible for any additional shipping fees, duties, or taxes incurred during the return process.

9. Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will be effective as of the date they are posted on this page.

Contact Information

For questions or concerns about our Refund and Returns Policy, please contact us: